Privacy Policy

This policy explains what information Dick Rich Plumbing ("we", "us") collects through dickrich.com, why we collect it, and what we do with it.

Information We Collect

Information you give us

When you submit a quote request or contact form, we collect:

• Your name, email address and phone number
• Your property address, city and ZIP code
• Any message or details you choose to include
• Your consent choices for text messaging

Information collected automatically

• The page you submitted from and the page you first arrived on
• Referring website and any marketing campaign parameters (such as utm_source or gclid)
• IP address and browser user agent, recorded with the submission
• Standard analytics data, if analytics is enabled, about how pages are used

How We Use It

• To respond to your request and prepare a quote
• To schedule and carry out work you ask us to do
• To contact you about your request by phone, email or — if you consented — text message
• To understand which marketing efforts bring us genuine enquiries
• To keep records we are required to keep as a business

We do not sell your personal information.

Who We Share It With

We share submission data only with service providers who help us operate:

• GoHighLevel — our customer relationship management system, which stores your request and notifies us about it.
• LeadSnap — lead tracking used by our marketing agency to measure which channels produce enquiries.
• Cloudflare — website hosting and delivery.
• Google Analytics — website usage analytics, where enabled.

We may also disclose information where the law requires it, or to protect our legal rights.

Text Messages

The quote form offers two separate, optional consents: one for service messages about your request and scheduling, and one for promotional messages. Neither is required to get a quote, and they are handled separately.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting out of promotional messages does not stop service messages about work in progress, and vice versa.

We do not share mobile numbers or SMS consent with third parties for their own marketing purposes.

Cookies and Tracking

The site uses your browser's session storage to remember how you arrived (for example, which advert or search brought you), so that when you submit the form we can attribute the request correctly. This is cleared when you close the tab.

If analytics is enabled, Google Analytics sets cookies to measure site usage. You can block cookies in your browser settings without losing access to anything on this site.

How Long We Keep It

We keep request and customer records for as long as needed to serve you and to meet our legal and accounting obligations. You can ask us to delete your information at any time, subject to any records we are legally required to retain.

Your Choices

• Ask what personal information we hold about you
• Ask us to correct anything inaccurate
• Ask us to delete your information
• Opt out of text messages at any time by replying STOP
• Ask us not to contact you for marketing purposes

To make any of these requests, contact us using the details below.

Security

The site is served over HTTPS and submissions are transmitted encrypted. No system is perfectly secure, but we take reasonable steps to protect the information you give us.

Children

This site is not directed at children under 13, and we do not knowingly collect information from them.

Changes

If we change this policy we will update the date at the top of this page.

Contact Us

Dick Rich Plumbing
Phone: (309) 699-0700
Or use our contact form